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Dunkin' Donuts Debacle

posted Thursday, 8 June 2006
I love Dunkin' Donuts coffee.  For the past twelve years I have gone there every working day and ordered exactly the same thing, an extra-large decaf with cream.  Two out of seven times I get the wrong order.   Last week I went through the drive through, ordered my coffee and when I tasted it almost went into a diabetic coma from the incredible amount of sugar in it.  I looked at the woman and asked, "Did you put sugar in this?"  She looked at me with a blank face and said. "Of course!"

Most of the time I can correct the error but every once in a while I forget to check and get on I-71, reach over, take a swig and do a spit take.

Today was the worst.  I went into DD and the two young girls were deep in conversation.  Seems that Jennie's boyfriend Timmy was supposed to text message her yesterday morning but didn't, so she didn't send him a message during study hall.  Because of this the day spiraled out of control.

At this point I got their attention and ordered my coffee.  I didn't want to spoil the conversation but didn't have much choice.  As usual I ordered an extra-large decaf with cream.  She rung it up on the cash register and then prepared the coffee. The girl kept up the conversation with her friend and got a small cup, put two scoops of sugar in it, put regular coffee in it and at this point I interjected.  I asked if it was for me and she said yes.  I reminded her what I ordered and she gave me the look that says, no you didn't.  I watched as she prepared it properly this time and then she handed it to me.  I took a quick sip to verify it was what I wanted and pulled out my wallet.  While still conversing with her friend she looked at the register and said, Oh, that's right, you got a small." and changed the bill.  I shook my head in disbelief, paid for a small coffee and walked away.

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